email (support)
for help with scrb, extensions, billing, refunds, bug reports, and anything that needs an answer.
ping us.
we do not have a phone number, and we do not want one. email is the best way to reach us. we read everything, but we only reply if necessary.
email (general)
for intros, press, partnerships, and saying hi. not for support tickets — those go to the address above.
GitHub
for issue tracking on our open-source tools.
mailing address
Järveküla tee 64-9, Sviidi 7979
Järve 30322
Kohtla-Järve, Ida-Viru
Eesti
for legal notices, compliance mail, and commercial email footer requirements. product support still starts by email.
LinkedIn (company)
for official updates and professional networking.
support expectations
we handle support tickets asynchronously. our typical reply window is within 24 hours. if the servers are on fire, we prioritize fixing the issue over replying to emails.