the standard window: fourteen days, no questions asked
almost every paid vøiddo product has a fourteen-day refund window, calculated from the day of the charge that appears on your bank statement. write to support@voiddo.com from the email address that received the paddle receipt, include the product name and the charge date (the paddle receipt id is helpful but not required), and a human on the team will process the refund the same working day. there is no "could you tell us why you are leaving" interrogation, no "we noticed you only used the product four times" rebuttal, no offer of a discount to stay. if you decided the product is not for you, the product is not for you, and the small loss on processing fees is our cost of doing business honestly.
subscriptions: cancel from paddle, refund from email
subscriptions can be cancelled directly from the paddle customer portal that was linked in your original receipt; you do not need to write to us to cancel. cancellation stops the next billing cycle and leaves your access active until the end of the period you already paid for. if you also want a refund of the most recent charge, that is a separate request — write to the support inbox above and a refund will be processed under the standard fourteen-day rule, provided the charge was within the last fourteen days. some product pages document stricter rules around consumed credits (for example, scrb pro generations or rankd verdicts that have already been served); where those stricter rules apply, the product page says so before you buy, and the same rule applies to the refund.
one-time tools, license keys, and credit packs
one-time purchases — perpetual license keys, one-off credit packs, the scrb $19 listing repair pack, the openclaw $49 unlock, and similar single-payment products — are refundable within fourteen days when the license, credit pack, or deliverable has not been materially used. "materially used" means: you generated more than a token volume of output, you redeemed the license key on a domain, you downloaded the deliverable pack, or you consumed api credits we cannot recover. if a product grants api credits, the consumed credits are not refundable but the unused balance is. the refund will be calculated on the unused portion at the original purchase rate, not the discounted rate of any later sale.
fixed-scope service work: audits, rebuilds, setup packs
for fixed-scope service products such as paid audits, listing repair packs, setup work, and one-off delivery packs, refunds depend on whether production work has started. if you bought the package and we have not yet opened the brief, the full payment is refundable through paddle on the same working day. if we have opened the brief, started the audit, or partially delivered the work, we will deduct the used portion at the published hourly rate and refund the unused portion where eligible. in practice, the deduction is usually small — we will tell you what it is in writing before processing, so you can decide whether to take the partial refund or accept the deliverable as-is.
how the money actually moves
paddle (dublin, ireland) is the merchant of record for almost every vøiddo payment. when we approve a refund, paddle issues the reversal to the original payment method — the same card, the same bank account, the same paypal balance. on our side the click takes a few seconds. on paddle’s side the request goes out to the card network within the hour. card networks and banks then take their own time to show the funds back on your statement, which is typically three to five business days for major european cards, five to ten business days for major american cards, and sometimes up to fifteen business days for less common banks. if it has been more than ten business days since we processed your refund and you do not see it, write back to the same support thread and we will trace it with paddle directly. it has happened, it always resolves, and you never owe anybody anything in the meantime.