support
install issues, autofill not detecting fields, cover letter weirdness, profile sync, anything broken.
support@voiddo.com →jobmeta contact.
one inbox, real humans, no ticket portals. we read everything — usually reply within a business day.
last updated: 2026-04-26
billing & refunds
refund requests, invoice copies, plan changes, VAT documents. fastest path: the link in your Paddle receipt email.
support@voiddo.com →privacy & data
GDPR/CCPA requests, data deletion, export of stored data. mention “privacy” in the subject so we route it correctly.
support@voiddo.com →partnerships & press
integrations, ATS partnerships, content collaborations, interviews. we’re slow but real.
support@voiddo.com →when you write us
help us help you faster:
- browser + version (Chrome 138, Firefox 142, etc.)
- which ATS you were on (Workday, Greenhouse, Lever, Ashby, BambooHR)
- extension version (visible in
chrome://extensionsorabout:addons) - for billing: the email used at checkout
- for cover-letter issues: paste the job description (we won’t store it)
about response times
we’re a small studio, not a 24/7 helpdesk. expect a reply within one business day on weekdays. weekends are slower. critical billing issues handled by Paddle directly via the receipt portal — that path is faster than us.